Highfield Enterprises is a call center services organization.
As a call center specialists we are committed to operational excellence and a clearly defined goal. We are committed to deliver program results and customer satisfaction levels that exceed all industry benchmarks and return positive ROI back to our clients.
At Highfield Enterprises, we offer clients a unique combination of talent, experience and expertise in the customer contact services and telesales environment, including inbound, outbound, business process outsourcing, sales and answering services.
Our approach to providing world-class service focuses on high levels of personal accountability tied to measurable goals and objectives and above average industry standards. Whether you are targeting business or consumers, we will customize a program that will enhance your organization’s performance and brand. Our reliable, dedicated and cost-effective service enhances your customer service reputation and complements your marketing efforts.
We provide excellent customer experiences across all channels with the initiative to minimize your operational costs and maximize your profits. Our solutions focus on making it easier to do business with your company by reducing customer effort, increasing customer satisfaction and taking costs out of your customer service operations. We help companies grow by simplifying and personalizing interactions with your customers. We selectively recruit and train only the most qualified people to care for your valued customers to provide a seamless extension of your brand.
Highfield Enterprises provides resources you need to grow your business. We understand how customer loyalty can be strengthened or weakened within the contact center.